SmallBizGenius Analysis
Pittman & Davis is a popular choice for gifting high-quality citrus, particularly around the holidays. Customers consistently praise the freshness and taste of the fruit, though some report issues with delivery timing and occasional quality control problems.
Category Breakdown
Scores based on analysis of 304 recent reviews
Product Quality
8.5/10Reviewers consistently praise the quality and taste of Pittman & Davis fruit, particularly the Rio Red Grapefruit and Honeybells. Many describe the fruit as being exceptionally sweet, juicy, and fresh, often better than what they can find in local stores. For example, one reviewer said, "The fruit was fresh and delicious! I’ve never been disappointed with fruit from Pittman and Davis."
65 reviews mention thisShipping & Delivery
6.0/10Delivery timeliness is a recurring issue, with some customers reporting late arrivals, especially around holidays. Some reviewers also mention receiving damaged or moldy fruit due to shipping delays or improper handling. One reviewer noted, "This arrived 3 days AFTER Easter and the fruit was moldy and rotten."
30 reviews mention thisCustomer Service
7.8/10Many reviewers appreciate the helpful and polite customer service representatives. They mention positive experiences when placing orders or resolving issues. For instance, one reviewer said, "Polite, kind, and knowledgeable people took my orders. They answered my questions easily and gave me suggestions when I needed them."
15 reviews mention thisWebsite Experience
6.5/10The website experience receives mixed reviews, with some finding it easy to use and others encountering problems. Some reviewers mention difficulties navigating the site or placing orders. As one reviewer stated, "Every time I try to use your web order site I have problems."
8 reviews mention thisPros & Cons
What Customers Love
"The fruit was fresh and delicious! I’ve never been disappointed with fruit from Pittman and Davis. The ruby red grapefruit are simply the best!"
"As always I'm so pleased to get the rave reviews and thank yous for my annual gifts for family. As we get older we really don't need "things" and the fruit from Pittman is always a hit"
"As a first time customer I ordered through your catalog and the person I spoke to was so helpful and pleasant and there wasn’t much of a waiting time."
"Excellent service and selections. The people who we sent items to were very complimentary of your product."
"The recipients got their fruit delivered to their door - were grateful."
Common Complaints
"I gave 1 star as Pittman Davis finally delivered the product I ordered to arrive before Christmas but arrived in mid January."
"One of our gift recipients reported that 2 of her 6 Golden Nugget oranges arrived too moldy to eat and she had to toss them."
"Every time I try to use your web order site I have problems."
"Grapefruit ordered appear to be from Florida rather than Texas. Had same experience two years ago. Quality of Florida fruit not the same as Texas-sourced. Catalog should note that substitution is possible."
Common Questions About Pittmandavis
Answers derived from customer review patterns
Is Pittmandavis legit and trustworthy?
Yes, Pittman & Davis is generally considered a legitimate and trustworthy company, based on the majority of customer reviews. While some customers have reported issues with delivery and product quality, the overall sentiment is positive, with many praising the taste and freshness of the fruit. The company has been in business for many years, and a large number of customers report being repeat buyers. However, it's important to be aware of the potential for delivery delays, especially during peak seasons, and to inspect the fruit upon arrival to ensure its quality.
Based on 45 reviewsDoes Pittmandavis have good customer service?
Pittman & Davis' customer service receives generally positive feedback, with many reviewers describing the representatives as helpful and polite. Customers appreciate the assistance they receive when placing orders or resolving issues. However, some reviewers have reported difficulty getting timely responses or satisfactory resolutions to their problems. Overall, while the majority of customers seem satisfied with the customer service, there is room for improvement in responsiveness and issue resolution.
Based on 15 reviewsIs Pittmandavis worth it for small business?
Pittman & Davis can be a worthwhile option for small businesses looking for corporate gifts or employee appreciation presents, particularly if they value high-quality fruit and attractive gift baskets. The positive reviews regarding product quality and recipient satisfaction suggest that it can be a good way to make a positive impression. However, small businesses should carefully consider the potential for delivery delays and occasional quality control issues, especially if they need gifts to arrive by a specific date. It may be prudent to place orders well in advance and to communicate clearly with Pittman & Davis about delivery expectations.
Based on 20 reviewsWhat is Pittmandavis' return policy like?
The reviews do not provide specific details about Pittman & Davis' formal return policy. However, some reviewers mention that the company has offered to fix problems when issues with fruit quality or delivery arise. It is advisable to contact Pittman & Davis directly to inquire about their current return policy and procedures in case of damaged or unsatisfactory products. Customers should also document any issues with photos and detailed descriptions to facilitate the resolution process.
Based on 3 reviewsWhat types of fruit does Pittmandavis specialize in?
Pittman & Davis specializes in citrus fruits, particularly Texas Rio Red Grapefruit and Honeybell oranges. Many reviewers specifically mention these varieties as being exceptionally delicious and high-quality. The company also offers other types of fruit, gourmet foods, and gift baskets, but citrus fruits appear to be their primary focus and the most frequently praised product.
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